Refund Policy

Effective Date: 11 November 2025

We want you to enjoy our marmalade. If there is an issue with your order, please contact us at [email protected] within 14 days of receiving your package.

Eligible Refunds

• Damaged or incorrectly delivered items
• Items that arrive with compromised seals
• Incorrect products received

Non-Eligible Refunds

• Opened jars unless damaged upon arrival
• Products purchased during clearance or limited seasonal releases
• Taste-related dissatisfaction, as flavor perception is subjective

How to Request a Refund

• Email us with your order number and a description of the issue
• Include photographs of the damaged or incorrect items
• We will review your request within 3–5 business days

Refund Method

Approved refunds will be issued to the original payment method.

Exchanges

We may offer replacements depending on product availability.